Responsibilities:

• Maintain documentation related to network functions, as well as maintenance and repair records
• Monitor performance and availability of networks, servers, and other infrastructure equipment
• Administrator for all network and server equipment
• Monitor network and server health and performance
• Respond to intermediate level tickets
• Respond to trouble tickets timely
• Research new technology, and implement it or recommend its implementation
• Work in a cooperative manner with team, superiors, and other departments
• Provide support for internal customers through phone, email, or in person
• Configure, install, and support the following equipment:
  • Routers and switches
  • Server operating systems
  • Communication lines including voice and data T1's, analog lines, and internet service
• Perform data backups and disaster recovery operations
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
• Manage assigned new projects and program components to deliver services in accordance with established objectives
• Assist in the implementation of complex projects

Qualifications:

• 2-year degree required; 4-year degree preferred, in technical field
• 2 years of related experience
• Personal Attributes: Attention to Detail, Creative Thinking, Planning and Organization, Problem Solving, Teamwork
• Demonstrated ability to manage timelines and deliverables in projects.
• Ability to quickly learn new or unfamiliar technologies and products, independently using documentation and online resources
• Must be able to work both independently and in a team environment
• Experience with network protocols, managed in an enterprise environment.
• Basic knowledge and understanding of IP Telephony, running in a Cisco Call Manager system
• Basic knowledge with Cisco network equipment, Vmware, Windows Servers, LAN/WAN configuration, and wireless networks
• Basic level experience with network security, firewalls, and authentication protocols
• May be asked to be available off-hours and weekends

Minimum Physical Requirements:

• Working Conditions are indoor.
• This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status.

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